We have been using SilkBalance for two years. After you soak in the hot tub, your skin feels moist and smooth, unlike the old systems where your skin always felt itchy. Silk Balance is so great, you feel like you don’t even need to take a shower. It is true, as the website says, Silk Balance makes the water feel soft and silky. Thank you for making such a great product. Jack and Janet Hurkett Colorado