Privacy Policy – Updated: May 25, 2018

Our Commitment to Privacy.

Our websites use web order forms for customers to request information, products, and services. We collect contact information such as name, email address, shipping and billing address, and telephone numbers when given consent. This information is used only to fulfill orders and to send information to our customers.

Under General Data Protection Regulation (GDPR) we will ensure that your personal data is processed lawfully, fairly, and transparently without adversely affecting your rights. We will process your personal data only if one of the following applies:

  1. You have given consent to the processing of your personal data for one or more specific purposes;

  2. Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request to enter into a contract;

  3. Processing is necessary for compliance with a legal obligation to which we are subject;

  4. Processing is necessary to protect the vital interests of you or of another natural person;

  5. Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; or

  6. Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject that require protection of personal data, in particular where the data subject is a child.

What Information is Collected

(a) Information You Provide to Us: 

The types of personal information that we seek to collect from you for purposes of our website include your first and last name, e-mail address, physical address, telephone number, and any other related relevant information (referred to herein collectively as “Personally Identifiable Information”).

We collect the Personally Identifiable Information you choose to enter on various pages of our website or that you may choose to give us in some other way (such as by email, physical mail, or by telephone). For example, you will be asked to provide Personally Identifiable Information when you register for access to certain portions of our website, sign up for newsletters or mailings, or make a purchase.

You can choose not to provide certain information, but you may not be able to take advantage of our services and features.

(b) Automatic Information: 

When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. This site, like many other sites, records this basic information about visits.

(c) “Cookies”: 

Cookies are pieces of information that are transferred to your computer from a web server.

We use cookies to store visitor preferences, record session information (such as items that you add to your shopping cart), record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly sent the same banner ads, and customize web page content based on visitors’ browser type or other information that the visitor sends.

Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie. You can also change your settings to refuse to accept cookies.

How and When the Information is Used

The information we collect is used for administering our business activities as follows:

(a) to improve the content of our website;

(b) to customize the content and/or layout of web pages for each individual visitor;

(c) to notify consumers about updates to our website; and

(d) to contact consumers for our own business purposes.

How We Protect Your Information

The privacy and protection of your information is important to us. We offer some of our services in connection with other websites. The affiliated websites may have different privacy practices, and we encourage you to read their privacy policies. Your access to some services and content is password protected. We advise that you do not disclose your password to anyone. In addition, we recommend you sign out of password-protected services at the end of your session. You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond our control and the control of this policy, and you agree to waive any claim against us for liability arising from the foregoing activities.

Information about our users is important to us. Access to your information may be provided to third parties who help us perform the services on our website and third parties who provide technical support for the operation of our website. In addition, we may sell our business or buy, merge, or partner with other companies or businesses. In such transactions, user information may be transferred along with other assets. We may also disclose your information in response to a court order, and we may disclose your information when we believe we are required to do so by law. We may disclose your information in connection with the collection of amounts you may owe to us and to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure.

Do We Share Your Data?

We may contract with third parties to supply our products and services to you on SilkBalance’s behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, SilkBalance will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law. We currently contract with: Hotjar.com (https://www.hotjar.com/privacy), MailChimp (https://www.mailchimp.com/legal/acceptable_use/), Google Analytics (https://policies.google.com/privacy), and Facebook (www.facebook.com/policy.php). As required by GDPR, all our partners are GDPR-compliant.

We may compile statistics about the use of SilkBalance including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymized and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will be shared and used only within the bounds of the law.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings or are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

Methods We Use to Protect Your Information.

When you are using our website, you will always be taken to our secure server. Your browser – depending on which it is – will display a small padlock or some other notification informing you that the connection and information are encrypted and you are on a secure server (SSL). The address bar should start with “https://”.

We use security software to protect the confidentiality of your personal information. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information. Our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons.

Children’s Online Privacy Protection Act Compliance

This website does not provide services or sell products to children under the age of 18.

If we discover we have received any information from a child under the age of 18, we will delete that information immediately. If you believe we have received any information from or about anyone under the age of 18, please contact us at watercare@silkbalance.com.

How You Can Access Your Information

You can request access to all your Personally Identifiable Information maintained by us by sending an e-mail to us at the address listed below. We offer you the ability to request the correction of inaccuracies in our records of your Personally Identifiable Information. You can have this information corrected by sending us an e-mail at the address listed below.

Consent

By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

For EU Citizens: Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it

You may access certain areas of SilkBalance.com without providing any data at all. However, to use all features and functions available on SilkBalance.com, you may be required to submit to or allow for the collection of certain data.

You may restrict your internet browser’s use of cookies. For more information, please visit: www.lifewire.com/how-to-delete-cookies-2617981

You may withdraw your consent for SilkBalance to use or store your personal data at any time by contacting us, and we will delete your data from our systems. However, you acknowledge this may limit our ability to provide the best possible products and services to you.

For EU Citizens: How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details at watercare@silkbalance.com.

For EU Citizens: Summary of Your Rights Under GDPR

Under the GDPR, you have:

  • the right to request access to, deletion of, or correction of your personal data held by us;

  • the right to complain to a supervisory authority;

  • the right to be informed of what data processing is taking place;

  • the right to restrict processing;

  • the right to data portability;

  • object to the  processing of your personal data;

  • rights with respect to automated decision-making and profiling

To enforce any of the foregoing rights or if you have any other questions about SilkBalance.com or this Privacy Policy, please contact us at watercare@silkbalance.com.

Changes to Our Privacy Policy

We may change this Privacy Policy as we deem necessary from time to time or as may be required by law. Any changes will be immediately posted on SilkBalance.com, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of SilkBalance.com following the alterations. We recommend that you check this page regularly to keep up-to-date.

How to contact us

If you have any questions or concerns regarding our privacy policy, please contact us by email (watercare@silkbalance.com) or phone: (360) 392-2832.

Effective Date

This Privacy Policy is effective as of May 25, 2018

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